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Terms & Conditions

By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.

Submitting your information is a contractual agreement between me (Birgitt Thornhilll and Thornhill Tourist Homes) and the named person who booked online.
In return, we will reserve the accommodation, for specified days as requested for your reservation.

  • Once the monies have cleared, we will then send confirmation of your reservation.

Payment:

Full payment is due at time of booking

Changes to Dates / Cancellation

Changes to Dates

In the event that you would like to change the dates of your booking, we will endeavor to
accommodate you without any additional administration charges, as long as changes are requested before the 72 hours arrival date.

Cancellation by You

We advise that you take out travel insurance to cover against an unexpected cancellation.

We do not offer refunds due to weather and strongly recommend travel insurance for unforeseen weather or life events.

Cancellation must be made by email to: birgitt@thornhillvacationhome.com by the party who made the original booking.

Cancellation may be made 72 hours before arrival for full refund.

Cancellation by Us

We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.

We would offer a change of date with No Additional Cost to you. If it is necessary to cancel your booking any payments made will be refunded in full

Liability

We do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves.

Arrivals/Departures

Arrival

Check-in is anytime after 2 pm. This early check in of 2 pm is only available to guests who Book Direct

Check-out is anytime prior to 12 pm. This late check-out is only available to guests who Book Direct.

Prior to your arrival you are required to complete and return our Registration/Booking form.

I will send you a personalized door code 72 hours prior to your check-in date to unlock the door.

Departure

If you require a late check out, this may be possible, please contact us in advance.

We will always try to accommodate arrivals/departures outside of these times if our schedule permits. 


Check out, Please load and run the dishwasher. Leave dirty towels in the bathroom hamper, and leave beds slept in un-made.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of $10 plus postage and packing.

Smoking

Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.

Damages

We understand accidents happen. Should you damage anything, please inform me straight away so it can be quickly rectified. 

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